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Privacy Policy

Please read the following Privacy policy carefully before registering, accessing, browsing, downloading, or using any of the platforms (Website) owned and operated by M/SĀ CHAPERONEĀ which is an aggregator-based start-up that provides an online platform for all the plant vendors. TheĀ CHAPERONEĀ provides a spectrum of services and plants for plant lovers which includes day-care facilities for plant parents, services of professional gardeners for plants, rent a plant facility, plants on the trolleys, and conventional selling of plants for people who are willing to become plant parents. The terms "WE", "OUR" and "US" refer toĀ CHAPERONE, and the terms "YOU", "YOUR" and "USER" refer to you, as a user of theĀ CHAPERONEĀ application/website. The term "PERSONAL INFORMATION" means information that you provide to us that personally identifies you to be contacted or identified, such as your name, phone number, email address, and any other data that is tied to such information or is the source of your identification. Our practices and procedures about the collection and use of personal information have been set out below, to ensure the safe usage of the application/website for you.
This Privacy Policy informs you about the details regarding the collection, use, process, storage, transfer, and disclosure of your personal information. By using theĀ CHAPERONEĀ application/website, providing your information, or availing of our product/services, you expressly agree to be bound by this Privacy Policy ("Policy") and the applicable service/product terms and conditions. We value the trust you place in us and respect your privacy, maintaining the highest standards for secure transactions and the protection of your personal information. This Private Policy is incorporated into and subject to the Terms of Use. By availing of the goods/service from the application/website you confirm that you have read the Terms of Use and Privacy Policy of the application/website and consent to processing activities described under this Policy

Terms and Conditions of the Privacy Policy:

1. Information & Usage

We collect personal and financial information from you when you download, transact, or use or attempt to transact or use, register, or access links available, on our application/website or interact with us. We may automatically track certain information about you that is relevant and necessary for providing the services requested by you on the application/Website. We use this information to do internal research on our user's demographics, interests, and behavior to better understand, protect, and serve our users.According to the rules and regulations of the General Data Protection Regulations (GDPR), we do not take or compel to submit any personal information by a user belonging to the category of 16 years of age or below, if there is such user for our application/ website, then it is advised to them not to submit any personal information on our application or website. If any user identifies themselves as falling under this category, then they can write to us to remove such personal information from our database.

2. PERSONAL INFORMATION

  • Personal Information means and includes all information that can be linked to a specific individual or to identify any individual, such as
  • Name, age, address, mailing address, telephone number, email ID, contacts
  • KYC-related information and documents as mandated by relevant regulatory authorities.
  • Bank account details including balance, transaction history, value, wallet balance, investment details and transactions, service or transaction-related communication, and part of your card details such as card number, cardholder name, card expiration date, etc.
  • Information about your devices such as device identifier, internet bandwidth, browser, IP address, internet service provider, location, cookies, and any details that may have been voluntarily provided by the user in connection with availing any of the services on the application/website.

3. USAGE OF PERSONAL INFORMATION

We use your personal information with your consent to provide you with services & products you explicitly requested to resolve disputes, troubleshoot concerns, help promote safe services, collect money, measure consumer interest in our services, inform you about offers, products, services, updates, customize your experience, detect & protect us against error, fraud, and other criminal activity, enforce our terms and conditions, etc.We may use your personal information for the following purposes:

  • to create your account as a user in our system and verify your identity.
  • to facilitate the creation of and secure your user account and access privileges being offered by our application/website, merchants, affiliates, subsidiaries, associates, or business partners.
  • to conduct the KYC compliance process as a mandatory prerequisite as per the requirements of various regulatory bodies, including UIDAI under the Aadhaar Act and its Regulations
  • to validate, process, and/or share your KYC information, and nominee details with other intermediaries, Regulated Entities (REs) or AMCs, financial institutions, or with any other service providers as may be required
  • to process payments and transactions on your behalf and our instruction, send transaction information or intimation, other emails, communications, and messages to you about the payments, transactions, your instructions or services or products availed by you on the application/website or third-party links on the application/website;
  • to monitor and review products/services from time to time; customize the services to make your experience safer and easier, and conduct audits
  • to send you administrative e-mails, messages, or notifications, such as security or support and maintenance advice and information about online and offline offers, products, services, and updates; customizing and improving your experience by marketing, presenting advertising, and offering tailored products and offers
  • to resolve disputes; troubleshoot problems; technical support and fixing bugs; help promote a safe service
  • to identify security breaches and attacks; investigate, prevent, and take action on illegal or suspected fraud or money laundering activities;
  • to conduct forensic audits as part of internal or external audits or investigations by us or government agencies located within India or outside the Indian jurisdiction
  • to meet legal obligations and resolve disputes.

We ensure to take appropriate steps to minimize the processing to the possible extent, making it less intrusive to your privacy.

4. SHARING AND DISCLOSURE OF PERSONAL INFORMATION

We may share or disclose your Personal Information under applicable laws and as per the terms of this Privacy Policy in the course of your transaction providing services and other instructions with different persons and entities such as merchants, affiliates, business associates, subsidiaries, business partners, service providers, legally recognized authorities, regulatory bodies, governmental and regulatory authorities, financial institutions, internal teams such as marketing, security, investigation team, etc.We may share or disclose your personal information, on a need-to-know basis, for the following reasons:

  • For enabling the Services or products availed by you using the application/website or for running promotions, facilitating the Transactions between you and the relevant financial institution, service providers, or the merchant, as the case may be, or otherwise as requested by you;
  • For any transaction or negotiation to proceed further, with the customer’s consent, share the customer’s contact information with the buyer, supplier, or service provider.
  • For complying with applicable laws and meeting the Know Your Customer (KYC) requirements as mandated by various regulatory bodies, whose regulated service/product you opt for through our application/website;
  • For the Aadhaar authentication process by submitting Aadhaar information to the Central Identities Data Repository (CIDR) and National Securities Depository Limited (NSDL)
  • For completing a payment transaction initiated by you on a merchant site, based on your instructions, the merchant requests to fetch your Personal Information from us;
  • For verification, investigation, or prevention of frauds or to manage risks (including risk mitigation) or recover funds in accordance with applicable laws or for customer awareness and safety;
  • For the purpose of supporting, improving, protecting, and promoting our application/website (such as third-party analytics tools to help us measure traffic and usage trends for our application/website), for security, analytics, research, or sending you communications. These third parties will access your information only to perform tasks on our behalf and in compliance with this Privacy Policy;
  • Should we (or our assets) plan to merge with, or be acquired by any business entity, or re-organization, amalgamation, or restructuring of our business than with such other business entity
  • In connection with or during the negotiation of any merger, financing, acquisition or dissolution, collaboration, transaction, or proceeding involving the sale, transfer, divestiture, or disclosure of all or a portion of our business or assets. In the event of insolvency, bankruptcy, or receivership, your information may also be transferred as a business asset.
  • We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to:
    • comply with the laws;
    • if required to do so by law or any government or regulatory authority, where in good faith we believe that such disclosure is permissible under law or is necessary to respond to court orders or any other legal processes;
    • prevent fraud or abuse of our name, brands, trademarks, or such other rights belonging to us or our other users; or
    • protect our rights.
  • While your information is shared with the third parties set out in this Policy, the use and processing of your personal information are governed by their respective policies. We ensure strict privacy protection obligations of your information imposed on these third parties, wherever applicable and to the extent possible. However, we do not accept any responsibility or liability for the usage of your personal information by these third parties or their policies.

5. STORAGE AND RETENTION OF PERSONAL INFORMATION

We will retain your personal information for a period no longer than we need it or are required to retain it in accordance with the applicable laws. We may store, process, and transmit your personal information in locations in India. By registering for and using our application/website, you assent to the transfer of information to any part of India in which we, our affiliates, or service providers maintain facilities and the use and disclosure of information about you thereto as described in this Privacy Policy. Once the Personal Information has reached its retention period, it shall be deleted in compliance with applicable laws.

6. SECURITY PRACTICES

We intend to protect your personal information and maintain its secrecy as confirmed by you. We implement reasonable physical, administrative, and technical safeguards to help us protect your personal information from unauthorized access, use, and disclosure. Moreover, you are responsible for maintaining the secrecy of your login credentials, unique password, and account information, and for controlling access to emails and messages between you and us, at all times. We are not responsible for any third-party functionality, privacy, or security policies that you are bound by. Please do your part to help us and never share your login ID, password, and OTP details with anybody.

7. THIRD-PARTY LIABILITY

The CHAPERONE application/website provides products and services relating to Horticulture Specifically to plants. The CHAPERONE for selling plants vertical from its spectrum of services, in those verticals acts as an intermediary between buyers and product providers. The CHAPERONE is not related to product providers mentioned on the website in any manner. The CHAPERONE is liable to compensate any losses or damages only on the first instance of the purchase transaction to buyers in case of default by the supplier. Subsequent losses/damages CHAPERONE is not liable in any case whatsoever and the supplier i.e., the Nursery is liable. Any personal, confidential information shared by and between the parties during the transaction is not in any manner asked by the CHAPERONE application/website and neither CHAPERONE is a party to such transaction. The information shared is between the parties in the transaction. The CHAPERONE cannot indemnify for any third-party actions and CHAPERONE does not hold any liability for the information collected from subscribers of the website/application by third-party website/link.

8.CONSENT

We process your Personal Information with consent. By using our application/website or services and/or by providing your Personal Information, you consent to the processing of your Personal Information by us in accordance with this Privacy Policy. If you disclose to us any Personal Information relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

9. COOKIES

Cookies are small files that a site or its service providers transfer to your device’s hard drive through your web browser (if you accept) that enable site/service providers to recognize your browser and capture & remember certain information relating to you. We use cookies to help us distinguish you from other users of the platform, understand and save your preferences for future visits, keep track of advertisements, and compile aggregate data about this site traffic and site interaction so that we offer you a seamless user experience. We may consult, and contact third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use your information for their business but are permitted to use it to help us improve our business. Additionally, you may encounter cookies or other similar devices on certain pages of the platform that are placed by a third party. We do not control the use of cookies by third parties.

10. MODIFICATIONS TO THIS PRIVACY POLICY

Our Privacy Policy is subject to change from time to time without notice. We may change, modify, or add to this Privacy Policy at our sole discretion, at any time without providing prior notice to you. It is strongly recommended that you periodically review our Privacy Policy and keep yourself updated with any changes or modifications made herein as available on the Application/Website. You shall be deemed to have accepted our changed, revised, or modified Privacy Policy if you continue to use our Application/website or avail of our Services post changes, revision, or modification in this policy, and the last changed, revised, or modified Privacy Policy shall apply to you.

11. APPLICABLE LAW

This Privacy Policy between you and us will be governed by and construed by the laws of India as applied to agreements made, entered into, and performed entirely in India, notwithstanding your actual place of residence. The Users agree that any legal action or proceedings arising out of their use may be brought exclusively in the competent courts/ tribunals having jurisdiction in Haryana in India and irrevocably submit themselves to the jurisdiction of such courts/ tribunals.

12. CONTACT US

In case you need any clarifications regarding the processing of your Personal Information or this Privacy Policy, please do not hesitate to contact us at the CHAPERONE website.