Return & Refund Policy

For Plants

At Chaperone, we strive to deliver healthy, well-cared-for plants that meet the expectations at the time the plant was purchased. We acknowledge that there are a lot of expectations for quality when it comes to live plant delivery. Before you place an order, please take a moment to review our return and refund policy below.

1. Return Eligibility at the Time of Delivery

Customers are requested to carefully inspect the plant(s) at the time of delivery. In the event that:

• The plant is not as described or pictured on our website.
• It appears to be damaged or unhealthy upon arrival,

You may request a return immediately, before the delivery process is completed. Following completion of the delivery, Chaperone will not be responsible for either a return or an exchange.

2. Same-day deliveries

Chaperone offers a same-day delivery service subject to the following conditions:

• Orders must be made prior to 4:00 PM.
• Deliveries will be done on the same day between the hours of 7:00 PM and 9:00 PM.

Please note: We are unable to offer specific time slots for same-day orders as we have to consider route planning, logistics, etc.

3. Refund for Unhealthy or Damaged Plants

If a plant arrives in poor condition or damaged and is reported immediately, a full refund will be given.

The refunds will be made via the original payment method from which the purchase was made, within 7 business working days.

If you need additional help or have further questions about your return/refund, don't hesitate to get in touch with customer support! We strive to provide every customer's experience to be as seamless and enjoyable as possible.

For Plant Daycare

At Chaperone, we understand that plants are not just decor- they're part of your home. We have created our Plant Daycare service to give your plants the professional care while you're away!
Please read the below policy so you are aware of some of our commitments as well as limitations on the service.

1. Plant Damage During Daycare

We take great pride in handling and maintaining your plants while they are with us. If by chance any plant is damaged while in our care:

• Chaperone will be responsible and replace it with the same or an equivalent plant, at absolutely no cost to the customer.

2. Early Return of Plants & Refunds

The plant daycare slot is for a specified period. Once the service period is confirmed:

• The customer may not retrieve their plants prior to the date of end date agreed upon.
• In exceptional cases for an early pickup, there will be no refund offered for the remaining unused service days.

In case you have any additional questions regarding the handling of your daycare or would like to know more about the process before placing your order, please contact our customer service team. We are happy to help you ensure that your plants are getting the proper care they require, even while you're away.

For Maali Services

Chaperone’s Maali Service aims to ensure expert plant care to your doorstep. To provide smooth service for all customers, we have set out the following terms:

1. Non-Returnable Service

The Maali Service is non-returnable and non-refundable. After a booking has been confirmed and a time slot designated, the service will go ahead on the selected date and time.

For any concerns or to request a reschedule (under eligible conditions), please contact our customer support team well in advance. We appreciate your cooperation and look forward to helping your plants thrive with expert care.